Return and Refund Policy
At Sealera, we want customers to receive products that are correct, functional, and in good condition. Please read this Return and Refund Policy carefully before placing an order.
1. Return Window
We offer a 30-day return window for eligible items. The 30-day period begins from the date your order is delivered.
Returns are only accepted where the item is faulty, damaged, defective, not working as intended, or where the wrong item has been received.
2. Change-of-Mind Returns
Sealera does not currently accept change-of-mind returns.
This means we do not accept returns or refunds if you:
- Ordered the wrong item by mistake
- Changed your mind after purchasing
- No longer want the product
- Found another product elsewhere
- No longer have a use for the item
- Do not like the product after receiving it, unless it is faulty, damaged, defective, or incorrect
3. Eligible Return Reasons
A return may be accepted if:
- The item arrives damaged
- The item is faulty or defective
- The item does not work as intended due to a genuine product fault
- The wrong item was sent
- The product has a major physical defect or issue that affects normal use
Minor damage to the outer packaging alone does not qualify for a refund or replacement unless the product itself is damaged.
4. Product Performance and Operational Limits
Normal product performance limits do not automatically qualify as faults.
The Sealera bag sealer is a USB-charged household product. Battery life, charging time, sealing strength, heat level, and general performance may vary depending on usage, charging habits, product handling, storage conditions, and the type of bag or material being sealed.
A product will not be considered faulty simply because:
- Battery life varies depending on use
- Charging time varies slightly
- Sealing results vary depending on bag type or thickness
- The product performs within normal operating limits
- The issue was caused by misuse, improper charging, incorrect handling, wear and tear, or failure to follow instructions
Returns are only accepted where there is a genuine fault, physical damage, defect, incorrect item, or the product does not work as intended under normal use.
5. Return Conditions
To be eligible for a return, the item must:
- Be returned within the 30-day return window
- Be approved by Sealera before being sent back
- Include all accessories where applicable
- Include the original packaging where possible
- Be returned in a condition suitable for inspection
- Not be damaged, altered, misused, or used incorrectly by the customer
Sealera reserves the right to refuse a return if the item has been misused, damaged by the customer, altered, used unsafely, or returned without approval.
6. How to Start a Return
To start a return, contact us at:
Your email should include:
- Your order number
- Full name
- Email address used at checkout
- A clear description of the issue
- Photos or videos showing the fault, damage, defect, or incorrect item
- Any other information reasonably required to review the claim
Do not send any item back before contacting us and receiving return instructions. Items sent back without approval may be rejected.
7. Return Shipping
For all returns, the customer is responsible for arranging and paying for return shipping.
Sealera is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address during return transit. The customer is responsible for the item until it reaches the return address provided by Sealera.
We recommend using a tracked shipping service when returning an item.
8. Return Address
The return address will be provided only after your return request has been reviewed and approved.
Please do not send your item to any address unless it has been provided by Sealera support.
9. Inspection and Approval
Once we receive the returned item, we will inspect it and review the information provided.
Sealera will decide whether the item qualifies for a refund or replacement based on the evidence provided and/or the condition of the returned product.
We reserve the right to refuse a refund or replacement if:
- The item is not faulty, damaged, defective, or incorrect
- The issue was caused by customer misuse or improper handling
- The product has been altered
- The item is not returned in suitable condition
- The customer fails to provide required evidence
- The return was sent without approval
- The issue falls within normal product performance limits
10. Refunds
If your return is approved, your refund will be processed to the original payment method.
Refunds are usually processed within 5–10 business days after inspection of the returned item. Your bank, card provider, PayPal, Shop Pay, or payment provider may take additional time to make the funds available.
Where the item is confirmed to be faulty, damaged, defective, not working, or incorrect, the refund may include the product price and original shipping cost paid at checkout, where applicable.
11. Replacements
If your return is approved, Sealera may offer a replacement instead of a refund depending on the issue, product availability, and the outcome of the inspection.
12. Sale, Discounted, and Bundle Items
Sale items, discounted items, and bundle items follow the same return rules as regular-priced items.
They are only eligible for return if they are faulty, damaged, defective, not working as intended, or incorrect. Change-of-mind returns are not accepted for sale, discounted, or bundle items.
13. Cancellations Before Fulfilment
Customers may request an order cancellation before the order has been fulfilled.
To request a cancellation, email us as soon as possible at:
Please include:
- Order number
- Full name
- Email used at checkout
- Reason for cancellation
Order processing and fulfilment usually begins within 1–2 days. Cancellation requests are not guaranteed, even if requested within the first 24 hours. If an order has already been fulfilled, processed, packed, or shipped, it cannot be cancelled.
14. Order Changes
If you need to request an order change, such as a shipping address change or quantity change, contact us as soon as possible at:
Please include your order number, full name, email used at checkout, and the requested change.
Order changes are not guaranteed. Once an order has been fulfilled or shipped, we may not be able to make changes.
15. Customer Rights
Customers may have rights under the consumer laws that apply in their country or region.